Support

Welcome to support center, here we listed some frequently asked questions, if you have any question,please find your answer firstly here. If you want to find how-to or guide articles about how to operate Higosoft Web Player, please visit guide articles.

Head Office:Higosoft Software Co., Ltd

Phone: +86-755-86036900 (Mon-Fri, 9am to 6pm GMT+8)

Sales & Marketing Department

For any technical problem about this product, please forward us your email. We will reply you within 2 business days.

E-mail: support#web-player.us (replace # with @)

Phone: +86-755-86036900 (Mon-Fri, 9am to 6pm GMT+8)

For link exchange request, suggestions and feedback about our site:

E-mail: support#web-player.us(replace # with @)

1. Which is the most convenient way to pay?

We recommend you to use credit card, as this is the most efficient payment channel, and the process fee is relatively lower.

2. Anything has to pay attention to in buying?

Please do keep the registered email, order number with you for later upgrade and after-sale service, etc.

3. I lost my license code, can you send it again?

Sure. Please write to us at support@web-playerr.us , and please enclose your order related information (such as Order ID, E-mail address and name you used when you purchased etc.) which will enable us to find your order in our database in time.

4. I entered the license code you sent to me, but the software said "Registration info is invalid". Why?

There are several possible reasons for the failed registration.

License code is for the old version, but you use it to register upgrade version.

If the current version is a trial version, please download the retail version from the download link we offered after your purchase. If the current version is the retail version, please inform us with your Order No. and your registered email address for the purchase via support@web-player.com

5. What is your Refund Policy?

We implement 30-days money back refund policy without any additional conditions.

6. What should I do if I lost my registration code?

If you lost your registration information, please email us at support@web-player.us to retrieve your keycode. But please remember that you should tell us about your purchase email and order No.